Stuck License

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jep1955b
Posts: 20
Joined: Sun Dec 25, 2022 4:52 pm

Stuck License

Unread post by jep1955b »

Overnight, with H&M open, Microsoft did their "we'll reboot whether you like it or not".

I cannot access our floating license from any other PC. And I can not log in to the PC that WAS using it either (Concurrent floating in use).

SURELY there must be some way of freeing this license without waiting 8 days? That will delay our software release by 2 weeks which is a serious issue.
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Tim Green
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Posts: 7819
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: Stuck License

Unread post by Tim Green »

Hi Jep,

Please write to sales AT ec-software.com (replace the AT with @) with your license details and your situation and we can release the license for you on the activation server. 8)
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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