Webhelp Output Message: Baggage File Cannot be Extracted?

[sereshk146]

Hello There,

when I use our skin file for Webhelp output, the message is displayed (translating from German) that the 'CSS baggage file cannot be extracted'.

It seems to be an information, in front of it there is no warning or error icon being displayed but the blue 'i' icon.
Still, I'd like to know what is going on...

I am editing that skin for a small 'relaunch' and that CSS was part of some thorough editing.

Any tips or hints highly appreciated!

Kind Regards
sereshk

[Tim Green]

The most likely cause here is that the name of the file in question contains illegal characters. CHM is a very ancient format and it fails completely when it encounters filenames containing spaces, accented characters, umlauts or any characters that are not standard alphanumeric characters.

[sereshk146]

Hello Tim,

thanks for the fast reply. Somehow my email notifications from the forum seem not to work so I just saw your answer. Sorry for my late reply.
I'll check on my profile settings.

Yet, regarding the question: It's a file name like this: default_xx.css
So, really simple name - and I am using it for webhelp output.

Would you have any other suggestions? In Notepad++ when I save I save it to the original character encoding...

Thanks in advance.

Kind Regards
sereshk

[Tim Green]

Try this: Edit the skin in Help+Manual, navigate down to the Project Files > Baggage section. Select the CSS file and then select the button at the bottom right of the HM window to save it externally. Then select Add File in the Project tab and re-add the file to the skin. That should update its reference and may fix the issue.

If that doesn't work send a download link to the skin file to support AT ec-software.com (replace the AT with @) and we'll check it for you. You can't send it as an email attachment because it contains scripts.

[sereshk146]

Hello Tim,

thanks again: I tried that:
Opened the skin in H&M itself, not just the Premium Pack Toolbox.
Saved the CSS externally, then reimported into Baggage files and confirmed the message to update the existing one.
But the output message persists: Original German: "<i-icon> Baggagedatei default-hh.css kann nicht extrahiert werden"

EDIT: Will send the file link for download via support-email, ASAP. EDIT

I am on the latest version of H&M: V 10.0.3 Build 7453

Kind Regards
sereshk

[Tim Green]

It turned out that the problem was that the additional CSS file was saved with ANSI encoding instead of UTF-8 or UTF-8 with BOM. It was actually being exported, but Help+Manual still displayed the error message. The problem goes away if you export the file from the baggage and convert it to UTF-8 encoding, for example with Notepad++. It's best to delete the version in the skin before re-adding the converted version.

[sereshk146]

It turned out that the problem was that the additional CSS file was saved with ANSI encoding instead of UTF-8 or UTF-8 with BOM. It was actually being exported, but Help+Manual still displayed the error message. The problem goes away if you export the file from the baggage and convert it to UTF-8 encoding, for example with Notepad++. It's best to delete the version in the skin before re-adding the converted version.

Hello Tim,

Yes, indeed as reported per email too, I did that and the message went away!
(Was surprising because I am usually careful with saving files, using Notepad++ but, alas, cannot reproduce how it happened in the first place.)
Thanks again!

Kind regards
sereshk