Is there a way for H&M to provide usage statics on web help projects? For example, can we see how many times different topics were selected or what search terms were entered?
Suzette Leeming
Gathering Web help Usage Statistics
Moderator: Tim Green
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Re: Gathering Web help Usage Statistics
Hi Suzette,
You just need to install Google Analytics, that will give you more information than you could ever want. Support for GA in WebHelp is integrated in Help & Manual. See these two topics in the help:
General information:
Publishing > Configuring Your Output > WebHelp > Profiling WebHelp with Google Analytics
Setup instructions:
Reference > Project Configuration Settings > Publishing Options > WebHelp > Google Analytics
You just need to install Google Analytics, that will give you more information than you could ever want. Support for GA in WebHelp is integrated in Help & Manual. See these two topics in the help:
General information:
Publishing > Configuring Your Output > WebHelp > Profiling WebHelp with Google Analytics
Setup instructions:
Reference > Project Configuration Settings > Publishing Options > WebHelp > Google Analytics
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.