Screen capture crashing

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kevinotton
Posts: 40
Joined: Fri Jun 26, 2015 3:50 pm

Screen capture crashing

Unread post by kevinotton » Mon Oct 28, 2019 5:08 pm

I am trying out the Help Explain program again to see if has improved since the beta trials

I am constantly getting a crash on the screen capture tool. It lets me select the area and tries to capture then crashes out. The main program continues okay and a further capture often works.

I run with 3 screens, the 3rd set up for screen capture at a fixed resolution and size for continuity.

What further detail can I capture to help show you this bug.

Kevin

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Tim Green
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Re: Screen capture crashing

Unread post by Tim Green » Tue Oct 29, 2019 11:29 am

Hi Kevin,

There was a problem with coordinates on secondary monitors that has recently been fixed. Please try it with the new beta build:

https://www.helpandmanual.com/download/ ... p-v120.exe
Regards,
Tim (EC Software Documentation & User Support)

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Please do not email or PM me with private support requests -- post to the forum directly.

kevinotton
Posts: 40
Joined: Fri Jun 26, 2015 3:50 pm

Re: Screen capture crashing

Unread post by kevinotton » Fri Nov 08, 2019 1:52 pm

This is working fine now on all screens

Thanks

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