Published WebHelp looks ugly

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Jan Kouba
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Joined: Thu Sep 19, 2019 10:12 am

Published WebHelp looks ugly

Unread post by Jan Kouba » Mon Feb 10, 2020 11:13 am

Hi, Iam trying to publish my documentation in WebHelp format for the first time and Iam getting very ugly results (see attached screenshot created using "Webhelp, Responsive Grey, Keywordslist" template). I tried switching templates, but all looks very similar and I cant find any settings to make them looks better. I will be very grateful for any advice. Thank You!

Jan
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Tim Green
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Re: Published WebHelp looks ugly

Unread post by Tim Green » Mon Feb 10, 2020 11:28 am

Hi Jan,

This is caused by extreme browser security settings. Your browser is blocking JavaScript and access to the images and use of the fonts defined in the project.
Regards,
Tim (EC Software Documentation & User Support)

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Jan Kouba
Posts: 2
Joined: Thu Sep 19, 2019 10:12 am

Re: Published WebHelp looks ugly

Unread post by Jan Kouba » Mon Feb 10, 2020 3:21 pm

Hi a thank you for quick reply,

I tried several browsers and also turn off all security setting. I even tried Internet Explorer with all security settings on low or off but output is still the same.

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Tim Green
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Re: Published WebHelp looks ugly

Unread post by Tim Green » Tue Feb 11, 2020 7:35 am

Hi Jan,

How are you viewing the WebHelp? Are you using the option to display it automatically after publishing? If you do that it will be opened with Help+Manual's own mini web server and this should normally display it correctly. Similarly, it should also be correct once you put it on your own web server.

Also: Please try selecting a different skin when you publish. Use one directly from the \Templates\HTML Skins\ folder in the Help+Manual program directory to make sure you are not using one that has been incorrectly edited.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.

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