Version 8 and Premium Pack 4

Please post all questions on Help+Manual 8 here

Moderators: Alexander Halser, Tim Green

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pl labrie
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Joined: Sun Jun 22, 2014 5:11 pm

Version 8 and Premium Pack 4

Unread post by pl labrie » Tue Feb 11, 2020 8:52 am

Hello,

Is this version free for those like me who have version 7 and HelpXplain?

If not free, what is the price for an update 8 with skin?

Is Premium Pack 4 compatible with version 7 ?

Thank you and good day

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Tim Green
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Re: Version 8 and Premium Pack 4

Unread post by Tim Green » Tue Feb 11, 2020 11:15 am

Hi Paul,

Premium Pack 4 also works with HM7 if used on its own. The only restriction is that the new magazine skin may load more slowly there, because it must get the data for the magazine by reading the top-level chapter topics included in the magazine page.

If you didn't get an upgrade key already it means that you purchased Help+Manual 7 more than a year ago. However, there are some nice upgrade bundle offers available until the end of the month:

Release notes:
https://www.helpandmanual.com/news/2020 ... -released/

Special offers:
https://www.helpandmanual.com/order.htm ... on=upgrade
Regards,
Tim (EC Software Documentation & User Support)

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Gerold Krommer
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Joined: Fri Mar 06, 2015 12:09 pm

Re: Version 8 and Premium Pack 4

Unread post by Gerold Krommer » Tue Feb 11, 2020 8:00 pm

Have I missed something?

Have HM 8 (WHICH I LOVE!!!!) but never received anything about the PP.

Keep the excellent work!

/Gerold

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Tim Green
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Re: Version 8 and Premium Pack 4

Unread post by Tim Green » Wed Feb 12, 2020 8:53 am

Gerold Krommer wrote:
Tue Feb 11, 2020 8:00 pm
Have HM 8 (WHICH I LOVE!!!!) but never received anything about the PP.
If you purchased the Premium Pack within the last 12 months a license should have been included in your upgrade notification. If not, please contact support AT ec-software.com (replace the AT with @). 8)
Regards,
Tim (EC Software Documentation & User Support)

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Gerold Krommer
Posts: 48
Joined: Fri Mar 06, 2015 12:09 pm

Re: Version 8 and Premium Pack 4

Unread post by Gerold Krommer » Wed Feb 12, 2020 8:45 pm

Hm. I have a working, valid HM8 Key, but my PP purchase is older than a year.

I do not see a 'Upgrade PP only' option in the shop. Does that mean I have to buy it anew (or stay on 3.x)?

Thanks,

/Gerold

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Tim Green
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Re: Version 8 and Premium Pack 4

Unread post by Tim Green » Thu Feb 13, 2020 7:17 am

Hi Gerold,

You can get a reduced-price upgrade directly from the Upgrade page here:

https://www.helpandmanual.com/order.htm ... on=upgrade

Just click that you have PP3 or older at the top, then you can buy the upgrade. :)
Regards,
Tim (EC Software Documentation & User Support)

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Please do not email or PM me with private support requests -- post to the forum directly.

Gerold Krommer
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Re: Version 8 and Premium Pack 4

Unread post by Gerold Krommer » Thu Feb 13, 2020 8:16 pm

Bought the upgrade...

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