Formatting issue in PDF

[Tansy]

Hi, when converting the project to PDF the formatting looks like this.

Formatting.png

In the project it looks normal.
What can I do to fix it? Thanks.

[Tim Green]

Three things:

1) If you are one Help+Manual 7 (this is the 7 section), check your version in Help > About and if it is older than 7.5.4 Build 4760 then get the current installer here:

https://www.helpandmanual.com/downloads.html#oldver

2) Don't use the Calibri font.

3) Check your PDF driver and change it:

HM uses a printer driver to generate PDFs (remember that a PDF is really just raw printer data in a file, and a PDF viewer is basically a printer that prints to the screen instead of to paper). You can access the reference printer driver settings in View > Program Options > PDF. By default, HM will use the screen device driver, but you can often get better results by using a real printer driver. By the same token, some printer drivers can also cause problems, particularly optimized drivers from printer manufacturers. It is generally better to use one of the standard drivers supplied with Windows.

If the driver of your own installed printer doesn't work well you can activate and select one of the known good standard drivers included with Windows. You don't have to actually have the physical printer. Just add the driver with Add Printer in the printer section of the Windows Control Panel and then select it as your reference driver in Help & Manual. The standard Windows Brother HL-2040 and HL-2060 drivers deliver good results, and standard LaserJets and DeskJets are usually also OK. You can also use the Microsoft XPS Document Writer driver, which is always installed in all current Windows versions. However, this driver has the restriction that it can't be set to the higher output resolutions supported by more recent printer drivers.

Windows 10 and above no longer provide direct access to the list of standard drivers. To access it you must do this:

1. Select Add Printer, then click on "The printer I want isn't listed"
2. Next: Select "Add a local printer or network printer with manual settings"
3. Next: Accept the suggested port (this is irrelevant)
4. Next: Click on "Windows Update" and wait a couple of minutes for the list to display.

The last step can really take a few minutes. Go and make a cup of coffee...

​After this you will be able to select a driver from the list.​

Important Notes:

DON'T use "PDF printer drivers" like Adobe Distiller for this! This will not work properly and is actually counter-productive.

The output resolution and default paper size are set in the settings for the printer driver in the Windows Control Panel. The default page size set for the printer driver must be at least as large as the page size you have set in your print manual template. If it is smaller you will get clipping in your PDF pages.

[Tansy]

Hi Tim,
Thanks for the detailed answer.
the build I use is 7.5.4 Build 4760.
And before I go to the printer settings: I have used your software for quite a time doing many projects and none of them have such issues. I mean, if it works in other projects, can it still be the problem with the printer? I just created a new project, unlike the other ones that used single file storage this one is uncompressed xml. So could there be an issue with some internal font or style settings? I don't use Calibri font, and I copied the styles from a previous project.

[Alexander Halser]

What font is this?
If it is Tahoma (it looks a bit like that), please be aware that Tahoma Italic is a non-existent font, the italic tilt is simulated by Windows. In PDF, we do the same: simulate it to generate the same effect. But that has been much improved with version 8.

[Tansy]

It's HelveticaNeueCyr and I've used it in my other projects.

Update. I checked the properties of my older projects. I went to Configuration/Publishing Options/AdobePDF/Font Embedding and changed Font Mode to Embed Type3 Fonts. Problem seems to be solved.