The difference in fonts in case of search. Webhelp

Please post all questions relating to using Help+Manual version 10 here.

Moderators: Alexander Halser, Tim Green

Post Reply
User avatar
Andrew Pianin
Posts: 36
Joined: Mon Jul 27, 2020 1:02 pm

The difference in fonts in case of search. Webhelp

Unread post by Andrew Pianin »

Hello!
We noticed fonts get different (bigger) when the results display after the search (see the figure below). It seems like it highlights found text. At the same time when we search by id of a topic it displays text correct (without difference). Is that normal behavior of output webhelp?

Image

https://iimg.su/i/ZUKDk9
Andrew Pianin
User avatar
Tim Green
Site Admin
Posts: 7818
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
Contact:

Re: The difference in fonts in case of search. Webhelp

Unread post by Tim Green »

This isn't a known issue. It looks like you're using an old or strongly modified skin, which may have something to do with what you are seeing. Try using one of the unedited skins included with Help+Manual 10. Do you get the same result?
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
User avatar
Andrew Pianin
Posts: 36
Joined: Mon Jul 27, 2020 1:02 pm

Re: The difference in fonts in case of search. Webhelp

Unread post by Andrew Pianin »

Hello, Tim!
Yes, we turn out to use old HTML templates. We have tried to build webhelp with new templates and it got fixed.
It is pretty sad we have to recreate all our templates, because there are our customized design, icons etc. And there are plenty of them (templates to recreate).
Andrew Pianin
User avatar
BertholdL
Posts: 135
Joined: Fri Aug 09, 2024 3:03 pm
Location: Stuttgart, Germany

Re: The difference in fonts in case of search. Webhelp

Unread post by BertholdL »

Hello Andrew,

It was difficult to load the image, not every network or browser lets me do it.
Here I try posting the picture more directly in the forum:
Image

I wish you good luck! Успеха!
I customized only one ewriter template, and even that was a lot of work which will have to be redone some day.
Post Reply