HM V10 Issues

[tom_tech0278]

Congratulations on the new release.

We just upgraded to H&M v10 and there are a few issues we've noticed.

1. When you move the cursor over menu items they jump all around (animation attached)
2. Topic Files > Group By - headings no longer can be seen (image attached)

[Tim Green]

Hi Tom,

I can reproduce the invisible Group By headings, this is probably a glitch related to dark mode support. Thanks for reporting it.

I can't reproduce your flickering mouseover results in the Publish screen -- we definitely would have noticed that during development. Questions:

• What Windows version are you using?
• Are you running in a virtual machine, hypervisor, Terminal Server or other non-standard environment?
• Are you using multiple monitors? If so, how many and do they all have the same or different resolutions?
• Do you have any background utilities running that change how Windows looks or behaves, like Windows Blinds etc?
• Any third party antivirus solution?

[Alexander Halser]

Regarding flickering: Please include the size and state of your main window and the size and scaling of your monitor.

The main window size is stored in the registry:
HKEY_CURRENT_USER\SOFTWARE\ECSOFTWARE\Help+Manual X\screenXXXXxYYYYxZZZdpi
in the entries "FrmHelpMan_Pos" and "FrmHelpMan_State".

[tom_tech0278]

Good morning gents.

It's a Windows 10 virtual machine in Microsoft Azure which I remote into, otherwise its a pretty standard single monitor standard operating environment - Windows Defender and no other background utilities.

There are two screenXXXxXXX reg keys at Computer\HKEY_CURRENT_USER\SOFTWARE\ECSOFTWARE\Help+Manual X:

screen1710x952x96dpi
0 0 1610 852 96
MAXIMIZED

screen1522x993x96dpi
0 0 1422 893 96
MAXIMIZED

[Alexander Halser]

Hi Tom,
Thanks for the info! Would it be possible to get a short video from the publish dialog, to see when and where exactly the items get rearranged? Please move the mouse pointer slowly, so that the video indicates which mouse move triggers which re-arrangement. Please email the small video to support (at) ec-software.com. Thank you!

[tom_tech0278]

Hi Alexander, video sent. Toward the end when I click on the save menu is interesting.

[tom_tech0278]

Issue was resolved in the latest version. Thanks team